Returns & Exchanges

At Maison Matine, we want you to be completely satisfied with your fragrance; if you are not, you may return unopened and unused products within 14 days of delivery. Please ensure all original packaging and seals remain intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Carefully pack the items in their original Maison Matine box and shipping container to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our atelier inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.